Help Center

We pride ourselves on the quality, craft, and durability of our sabers and other products. Because of this, we do not rush any order. These are handmade products made with care. Depending on various factors, our lead times may grow or shrink. This means that your order may take more (or less) time depending on a few factors:

•  Availability of materials
• Time of year (holidays, etc.)
•  Volume of orders

While our lead times may change, they will always be available on this page.

Currently our approximate lead time (the time you can expect your order to ship) is:

• Regular orders: 4 - 8 weeks
• With custom wraps (Ito/Paracord): 6 - 11 weeks
• With custom finishes (additional finishes): 10 - 14 weeks
• Pre-Orders: The lead time for a pre-order item starts when the materials arrive.

Order changes are possible, however they are not guaranteed. We recommend double checking your order details to make sure everything is correct. If you need to make a change, email us as quickly as possible. If possible, we can update your order.

If within the first 15 after delivery you are unsatisfied, returning your order is as easy as contacting us and beginning the return process. Due to the nature of our product being custom made, Items may only be returned for store credit or exchange.

Returning your order

In order to send in your return, it must be authorized by our return staff. Email us at sales@saberforge.com with the subject "Return Request [Your Order Number Here]" for approval. Your order number can be found on order invoice or in previous order emails.

Returns must be in pristine condition to be eligible for exchange. Shipping is covered by the buyer

Providing an RMA

All returns require authorization via email and a completed RMA form. You may fill out an RMA before contacting us however, orders shipped to our facility that have not been authorized may be returned to sender.

Click here to download our form

We ship all of our orders with signature confirmation to prevent theft.

Domestic shipping time is 2-3 business days

International shipping time is 5-10 business days.

International customers are responsible for paying import tax or duties 

Blade Installation

To Install your saber blade, first locate your provided Alan wrench. This can be found inside of a bag located in your shipping box. Next, locate the retention screw nearest to the emitter. Most sabers will have two retention screws near the top of the saber. Loosen the top retention screw to release the blade plug protecting your LED from dust. Once removed, you can install the blade.

Note: Do not loosen the 2nd lower screw. That secures the LED module and prevents it from releasing which can cause wire damage.

Next, take your blade and insert it into the top of the saber until it stops. Use the Alan wrench to secure the blade by tightening it into blade, turing it right until firmly secure. If your blade will not go down all of the way, make sure the retention screw is not obstructing the blade. Use the Alan wrench to secure the blade by tightening it into blade, turing it right until firmly secure.

Note: Note: Do not overtighten blades. This can cause stripping which will require repair at our facility. Tighten the screw gradually. You can test how secure the blade is by lighting pulling it once the screw stops turning.

Battery Charging

Warrior Sabers

To charge your battery first make sure the saber is powered down (latching switch in off position). Remove the pommel by rotating it counter clockwise until it separates from the saber. Inside the saber, locate the plastic tab and carefully pull the battery chassis out from the saber.

Note: Pulling the battery slide too hard or agressivly can cause wires to be damaged during this step.

Remove battery by pushing the battery out from the back and place battery in provided charger. When battery is inserted correctly, an LED will light up to indicate that it is charging. When charging is complete, the LED will turn green. Charging can take between 6-12 hours. We recommend charging batteries overnight or purchasing an additional battery.

Veteran, Champion, Hero Sabers

If your saber has in-hilt recharge (Sabers other than warrior), simply plug the charger into the saber charge port by removing the kill key located below the activation switch. Do not try to remove the battery via the pommel as it is secured internally to the soundboard and chassis. Warrior sabers with in-hilt recharge exclusivly retain access to the battery via the pommel. This means you can have backup batteries and switch batteries at any time.